To request software, please send an email to IT Support in the usual way giving as much information about your request as possible. Usually we will action the request as soon as we can bearing in mind the following:
When new software is requested that contains functionality that cannot be fulfilled by existing applications and
- The licencing is suitable
- Any costs have been agreed
- The software can be installed and updated easily
Then we will endeavour to respond to requests within our usual service levels (3 working days for non-critical requests).
When there is an existing precedent to not install specific applications due to
- Updating the software is problematic
IT will seek advice from an ad-hoc IT Committee 'software approval' group. This group will be made up of: IT Manager, Head of School, Chair of IT Committee and the Heads of Finance and Administration in SAME and SIAS. This will be a virtual meeting, usually by email.